SHIPPING POLICY
Free shipping within Australia
To the extent permitted by law, Rural Aid does not accept any liability whatsoever for the goods ordered and/or any loss or damage incurred by any person in relation to your order once it has been received by the courier for delivery to you.
We suggest that you have your order delivered to an address where someone will be present during business hours to sign for the delivery. If the delivery address is unattended, our couriers are authorised to leave the goods at that address.
Dispatch and Delivery
No deliveries can be made on weekends or Public Holidays.
Rural Aid uses the Australia Post mailing service.
International Orders
We currently ship internationally upon individual request.
International shipping costs vary and are calculated after a request has been submitted.
Goods Delivered Damaged or Lost in Transit
Should you receive goods damaged in transit please notify us within seven days of receipt.
Should you not receive your goods within the delivery schedule please contact us at fundraising@ruralaid.org.au
REFUND POLICY
If you have any reason for not being fully satisfied with our products, please contact us and we will either refund the full amount or send another shipment.
In the unfortunate event that you are sent the wrong product, please notify us immediately and we will arrange for the correct product to be delivered free of charge.
If you order a product in error, a refund will be honoured for the product provided it is returned to us within 14 days of receipt in a resalable condition, that is, unopened with packaging intact in original condition. Returned goods that are received damaged will not be considered for a refund.
Please email us at fundraising@ruralaid.org.au to arrange for returning the products.
The refund will be for the original amount paid for the product exclusive of freight costs and will be issued within seven working days from date of receipt. Refunds are made using the original payment method and back to the account from which payment was originally made.